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Web Access Help

 QUICK ACCESS LINKS

First Time Login
Setting Your Own Password
Setting Your Special Word
Subsequent Login
Frequently Asked Questions

BEFORE YOU START:

Please note that you need to have received two letters from Goodbody Stockbrokers which will provide you with all the required login details before you will be able to login.

Please note that login details are case sensitive. Your password will be issued in lowercase so please ensure your keyboard Caps Lock key is off when entering it.

The Goodbody WebAccess service is developed to operate using the following browsers
  • Internet Explore 7 / 8
  • Mozilla Firefox 3.5
  • Safari 5.0 installed on Mac


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    FIRST TIME LOGIN:

    The first time you try to login you must complete the steps listed below. For subsequent logins the process will be shorter.

    On your first login you will be asked to enter your Username and Password.

    The Username is your Goodbody Client Code and is 8 characters long. The first 4 characters being letters and the last four being numbers e.g. GSDK1234. (Please ensure you do not confuse the letters o and l with zeros and ones an vice versa when entering the client code).

    You must enter the Password issued by Goodbody Stockbrokers in lowercase.
    (The password is provided in one of the two letters regarding Goodbody WebAccess that you should have received)     Then click the "Continue" button.

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    SETTING YOUR OWN PASSWORD

    You will now be presented with a screen with three textboxes requesting "Old Password", "New Password" and "Confirm New Password" .

    The "Old Password" is the one that was issued by Goodbody Stockbrokers which must be typed in lowercase. In the "New Password" box you should type a Password that you decide yourself that is at least 8 characters long and then retype in the "Confirm Password" box. (Your password may have a combination of letters and numbers but not spaces). Then click the "Continue" button.

    On your first login you will be asked to enter your Username and Password.

    NB! The next time you login, the password that you have set will be required not that which was issued by Goodbody Stockbrokers.

    Password Rules

    It is important to remember that your password is case sensitive and must be entered in lower-case. In the event of entering the incorrect details three times, you will be locked out of your account. In order to reactivate your account you will have to telephone 01 6670400 or e-mail goodbody.clientsupport@goodbody.ie.
    • Must contain all of the following:
      • at least one alpha character (letter)
      • at least one number
      • at least one special character: excluding these 4 characters - £(pound) #(hash)
        "(double quote) .(full stop)
    • Must be 8-16 characters in length.
    • Must not contain a repeating set of 3 or more characters. For example "aa" is allowed, but "aaa" is not.
    • Must not contain whitespace.
    • Must not contain the username or the reverse of the username.
    • Must not contain any part (first or second name), or the reverse of any part of the user’s name that is longer than 3 characters. For example "Ed" is allowed, but "Eddie" is not
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    SETTING YOUR SPECIAL WORD

    You will now be presented with a screen with three textboxes requesting "Username", "Special Word" and "Confirm Special Word". The Username is the same as was entered during Login Step 1 and is 8 characters long. Your Special Word must be at least 8 characters long and only contain alphanumeric characters.

    The Special word is not issued by Goodbody Stockbrokers. Once you have picked and entered your Special Word retype it into the Confirm Special Word box. (Please note your special word is case sensitive). Then click the "DONE" button.

    The Special Word must conform to the following rules:
    • word is between 8-20 characters long
    • consists of multiple cases and
    • contain special characters e.g. as '&','%' etc.
    • may not contain spaces
    On subsequent logins you will be asked to provide two randomly selected characters from this word to gain access to the site. Password Reset Questions are used in conjunction with the Forgotten Your Password? link.

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    SUBSEQUENT LOGIN:

    After your initial login only 2 login steps are required for subsequent attempts.

    Login Step 1:

     Enter your username in the box provided and the password that you picked yourself during your first login in the correct case in the password box.

    Login Step 2:

     There will be two further small boxes on this screen which will have a number next to them. You must enter the characters that correspond to these numbers from your special word in the boxes. For example if your special word that you picked was "webaccess" and the first box has the number 1 next to it then you would enter the first character of the special word "w" in the box.

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    Frequently Asked Questions

    How Do I Enter Goodbody WebAccess?

    Please note that you need to have received two letters from Goodbody Stockbrokers which will provide you with all the required details before you will be able to login. To login please go to Goodbody WebAccess login page using the link on the left hand side menu option on the main Goodbody Website entitled "other Goodbody Services" Or type the following URL into the address bar www.goodbody.ie/webaccess

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    How Do I Login For The First Time?

    On your first login you will be asked to reset your password from the one issued by Goodbody Stockbrokers. Simply enter your new password when requested (Passwords must have 8 or more characters and include at least one "special" character). The next time you login, the new password will be required.
    Password Security
    It is important to remember that your password is case sensitive and must be entered correctly. In the event of entering the incorrect details three times, you will be locked out of your account. In order to reactivate your account you will have to telephone 01 6670400 or e-mail goodbody.clientsupport@goodbody.ie.
    Your password must:
    • Must contain all of the following:
      • at least one alpha character (letter)
      • at least one number
      • at least one special character: excluding these 4 characters - £(pound) #(hash) "(double quote) .(full stop)
    • Must be 8-16 characters in length.
    • Must not contain a repeating set of 3 or more characters. For example "aa" is allowed, but "aaa" is not.
    • Must not contain whitespace.
    • Must not contain the username or the reverse of the username.
    • Must not contain any part (first or second name), or the reverse of any partof the user’s name that is longer than 3 characters. For example "Ed" is allowed, but "Eddie" is not.
    Important - For security reasons, you will be asked to choose your own special word. Your special word must be at least 8 characters long and only contain alphanumeric characters.

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    Why Should I Register My Password?

    You will have been issued with a username and password to log into the website. You will also need to provide characters from a "Special Word" set by you to complete the logging on process.

    You should choose to register for the forgotten password service, which you will be prompted to do the first time you enter the 2.0 website. You will be given 60 days grace before registering for the service becomes mandatory. Registering for the service requires you to provide an email address and to provide answers to 5 predefined security questions.

    The benefit of this service is that in future should you forget your password you can use the "Forgotten your password?" link on the login page and request it to be reset through an online process.

    Important
    The password and special word are case sensitive passwords and special words must be kept secret.
    Do not disclose to anyone and avoid noting down these details.
    A username must be entered Before Clicking on the Forgotten your password link.
    Special words can be reset, should they be forgotten, you should request this through the WebAccess support team.

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    What Happens If i Don't Accept The Terms & Conditions?

    You will then be asked to review and accept the terms and conditions of the website before being allowed to proceed further. Upon acceptance of the terms and conditions you will automatically be directed to the Goodbody WebAccess home page. If you decline the terms and conditions you will not gain access to the site.

    What Happens After I Logon For The First Time?

    After your initial login only 2 login steps are required for subsequent attempts.

    Login Step 1:
    Enter you username in the box provided and the password that you picked yourself during your first login in the correct case in the password box.

    Login Step 2:
    There will be two further small boxes on this screen which will have a number next to them. You must enter the characters that correspond to these numbers from your special word in the boxes. For example if your special word that you picked was "webaccess" and the first box has the number 1 next to it then you would enter the first character of the special word "w" in the box.

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    You have not been issued with login details?

    Goodbody Stockbrokers clients will receive login details in a phased basis. Two letters will be issued that will supply the required login details. Please note that there may be a delay between receipt of both letters. If you are a new client and have not received your Goodbody WebAccess logon details please contact your Goodbody Stockbrokers Account Manager to be enabled.

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    You have lost or forgotten your logon details?

    If you have forgotten your password, please click on "forgotten Password" and an email will be sent to your registered email address. A username must be entered before clicking the "forgotten password" link.

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    Your account is locked or disabled?

    For security reasons you are permitted three attempts to enter your logon details. If your third attempt is incorrect, your account will automatically become locked.

    Important
    Please contact Client Services on during the hours of 09.00 - 17.00
    Telephone : Republic of Ireland: 01-641-6000
    Outside of the Republic of Ireland: +353-1 641-6000
    E-mail : goodbody.clientsupport@goodbody.ie

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    What browser versions does NexusClient 2.0 support?

    Internet Explore 7 & 8
    Mozilla Firefox 3.5
    Safari 5.0 installed on Mac
    We anticipate compatibility with any SVG compatible browser. Google Chrome is an example of an SVG browser.

    Internet Explorer 9
    It is possible to run NexusClient 2.0 in IE 9 in Compatibility View. If a user wishes to use IE9 with NexusClient then they must use Compatibility View.

    Please read the next question to follow the instructions for enabling Compatibility View, this can either be done through the Address Bar or the Tools menu.

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    Where is the Compatibility View for Internet Explorer 9?

    If Internet Explorer recognizes a webpage that is not compatible, you will see the Compatibility View iconon the Address bar.



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    How do I turn on Compatibility View for the webpage through the Address Bar?

    Click on the highlighted Compatibility View icon button. The webpage will then reload with
    Compatibility View turned on for it.



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    How do I turn off Compatibility View for the Webpage through the Address Bar?

    To turn off Compatibility View repeat the process in the previous question and click on the highlighted Compatibility View icon button. The webpage will then reload with Compatibility View turned off.

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    What screen resolution works best with NexusClient 2.0?

    The best screen resolution is a minimum of 1024x768. You can check this in
    Setting > Control Panel > Display Properties



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    Forgotten Password

    How does the link Forgotten your password on the login page work?

    A user must register to use the Forgotten your Password facility - normally a user will have up to 60 days to register for this service, (60 days is the default setting).When registering a user must provide an email address and answer 5 security questions.

    When wishing to use the Forgotten your Password? The user must provide a valid Username, if this is not provided the Username box will be outlined in red with an exclamation mark, denoting a required entry.



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    What happens if a user clicks on this link but hasn’t registered for the service?

    The user will be told that an email has been sent to the registered email address, though nothing will happen. If a user hasn’t registered for the service, and has forgotten his/her password then he must call the WebAccess support team.

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    I tried my login 3 times, and have not been able to login, I've clicked on the Forgotten Your Password? link but I'm now asked for answers to questions that I never provided.

    A user has 3 attempts to log into the site with the correct credentials, if the incorrect details are entered 3 times this will cause the Username to be locked. In this circumstance the user should contact WebAccess support team.

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    I have forgotten my Special Word what do I do?

    The user should contact his/her site administrator/support team and request for this to be reset.

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    If a user has more than one account can these be viewed via a single Username?

    The user will need to contact his/her support team to have all accounts linked together.

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    How do I Download To "xls" & "pdf"?

    • Columns are now hard coded, therefore we have determined the columns that will download to pdf - this was necessary in the case of some screens which have a high number of columns, it isn’t possible to download all these and still maintain a printable/readable pdf version
    • The data formatting will be formatted as per the grid so decimal places for example will be consistent
    • The column heading names downloaded will be consistent with the column headings shown in the grid
    • The download to xls will contain all the available columns of the grid irrespective of the view that is displayed, any unwanted columns can be removed by users within excel
    • With regards to printing, the printing function on NexusClient 2.0 uses the browser function - print screen. If a user wants to print off portfolio holdings for example, and if the contents of the Portfolio Details control is extensive (i.e. there is a scroll bar) then the recommendation is to use the download to .xls functionality and print from Excel as required.
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    Contact Goodbody Stockbrokers
    Telephone : Republic of Ireland: 01-667-0400
    Outside of the Republic of Ireland : 353-1 667-0400
    E-mail : pclients@goodbody.ie